Terms of Service

Last updated: 27 March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website meetalden.com ("Website") and any services provided by Meet Alden ("we", "us", "our"), an AI services consultancy registered in the United Kingdom.

By accessing this Website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. Services

Meet Alden provides AI orchestration, systems integration, workflow automation, and related consultancy services to mid-market organisations. Specific service terms, deliverables, timelines, and fees are agreed in individual service agreements or statements of work.

The information on this Website is provided for general information purposes and does not constitute a contractual offer.

3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. You must not:

• Use the Website in any way that breaches any applicable local, national, or international law or regulation
• Use the Website to transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
• Use the Website to knowingly transmit any data or material that contains viruses, trojan horses, worms, or any other harmful programs

4. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of Meet Alden or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

5. Third-Party Services

Our services may involve integration with third-party platforms, tools, and services (including but not limited to CRM, ERP, communication, and accounting platforms). We are not responsible for the availability, functionality, or terms of any third-party services. Your use of third-party services is subject to those providers' own terms and policies.

6. Confidentiality

In the course of providing our services, both parties may have access to confidential information. Each party agrees to:

• Keep all confidential information strictly confidential
• Not disclose confidential information to any third party without prior written consent
• Use confidential information only for the purposes of the agreed engagement

This obligation survives the termination of any service agreement for a period of five (5) years.

7. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) where applicable.

Where we process personal data on your behalf as part of our services, we will enter into a data processing agreement in accordance with Article 28 of the UK GDPR / EU GDPR.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• This Website and its content are provided on an "as is" and "as available" basis without any warranties, express or implied.
• We do not warrant that the Website will be uninterrupted, secure, or error-free.
• Our total liability arising out of or in connection with these Terms or your use of the Website shall not exceed the greater of £100 or the amount you have paid us in the twelve (12) months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter for which liability cannot be excluded or limited under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Meet Alden, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Website or breach of these Terms.

10. Termination

We may terminate or suspend your access to the Website immediately, without prior notice, if you breach these Terms. Upon termination, your right to use the Website will cease immediately.

Termination of specific service engagements is governed by the applicable service agreement or statement of work.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in the European Union, you may also have rights under the laws of your country of residence, and nothing in these Terms affects those mandatory rights.

12. Consumer Rights

If you are a consumer (as defined by the Consumer Rights Act 2015), nothing in these Terms affects your statutory rights. Where our services are provided to consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply, including a 14-day cooling-off period for distance contracts.

13. Dispute Resolution

If you are a consumer resident in the EU, you may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes. The platform can be accessed at ec.europa.eu/consumers/odr.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "last updated" date. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

16. Contact

For questions about these Terms, please contact us at:

Meet Alden
Email: hello@meetalden.com